Overview (বাংলা ভাষা’র জন্য এখানে ক্লিক করুন)

At M/s. Knit Sew Combination, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below to ensure smooth and transparent transactions.

1. Returns

  • Eligibility for Return:
    • Items must be unused, unwashed, and in the same condition that you received them.
    • Items must be returned with the original tags and packaging intact.
    • You have [14] days from the date of receipt to return your item(s).
  • Non-Returnable Items:
    • Gift cards.
    • Items marked as final sale or clearance.
    • Underwear, swimwear, and other intimate apparel (for hygiene reasons).

2. How to Initiate a Return:

To initiate a return, please follow the steps below:
  1. Contact our customer service team at stocks@knitsewco.com to receive a Return Merchandise Authorization (RMA) number.
  2. Pack the item(s) securely, including the original packing slip and RMA number.
  3. Send the item(s) to the Required Address.
  4. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds.

  • Refund Process:

    • Once your return is received and inspected, we will notify you via email.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [14] business days.

  • Partial Refunds:

    • In certain situations, only partial refunds are granted (if applicable):
      • Items not in their original condition.
      • Items damaged or missing parts for reasons not due to our error.
      • Items returned after [14] days of delivery.

4. Exchanges

If you need to exchange an item for a different size or color, please contact us at stocks@knitsewco.com. Exchanges are subject to product availability.

5. Late or Missing Refunds

If you haven’t received a refund yet, follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. Processing times can vary.

If you’ve done all of this and still have not received your refund, please contact us at [Your Email Address].

6. Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us immediately at stocks@knitsewco.com with your order details and a description of the issue. We will arrange for a replacement or refund.

7. Sale Items

Only regular-priced items may be refunded. Sale items are not eligible for refunds unless damaged or defective.

8. Shipping Returns

To return your product, you should mail your product to:

[The Address Which Required]

Please note that we are not responsible for lost or stolen return packages, and recommend using a trackable shipping service or purchasing shipping insurance.

9. International Returns

For international orders, customers are responsible for the return shipping costs and any applicable duties or taxes.

10. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return..

Need help?

Contact us at CLICK TO HERE for questions related to refunds and returns.